Terms & Conditions
Order time:
Online orders require 7 days notice. Delivery is available in Melbourne through courier service. You will be notified of the cake dispatch. Delivery fees are calculated based on distance and we hold no liability whatsoever
Images:
Edible images are $25. If you require edible image pls specify as we do not own an edible printer and get it printed from another business.
pls note I do no replicate cakes not even my own. There are changes made according to size and what looks best in the circumstances.
Dates:
Orders can be booked up to 3 months in advance. An order is not considered booked without a 50% deposit and is available for others to make a booking. Chic cakes reserves the right to change availability without notice.
Cancellations:
Cancellations: must be made 2 weeks before due date unless settled otherwise. Chic cakes doesn’t issue refunds for change of mind. Refunds are only guaranteed if the cake is brought back in the condition it was handed over in. Refunds requests are assessed individually and decision taken keeping in mind the circumstances. Deposits are non refundable. In case of providing a refund the decision is upto to Chic Cakes to assess the grounds on which the refund is requested.
Allergy advice:
Although we bake nut free and gluten free cakes chic cakes doesn’t have a nut and gluten free kitchen. If you are severely allergic to a product please advise us so we may take extra care but we cannot guarantee absolute nut and gluten free products.
Pick up:
Pick up will be arranged few days before the due date. The cake will be taken out of the refrigerator according to pick up time. Please arrive on time as we cannot wait for long periods of time for the cake to be picked up. If for any reason you cannot arrive on time please call and reschedule. Chic cakes isn’t responsible for any damage caused due to late pick up or transporting the cake.
Alterations :
Changes are welcome and can be no later than 14 days before due date so we can organize the products needed for your particular cake. Some factors like weather, availability of certain products required for the cake, and technical changes are required to be taken. This will be done at discretion by Chic cakes. Buttercream and fondant are 2 different mediums of icing. Buttercream has a yellowish tint to it. If you are altering the design from fondant to buttercream and white looking cake isn’t to be expected.
Storage:
Buttercream cakes are to be refrigerated and taken out 30 mins before serving. Fondant cakes are never kept in the fridge as they start sweating. They should be stored in a cool dark place.
Disclaimer :
If you have provided us with a picture that you want replicated please expect some differences as the look might vary from baker to baker. Rest assured we put lot of effort and time into producing a good quality cake.
All cakes are refrigerated prior to pick up. Cakes need to sit outside of the refrigerator for one hour before cutting and consuming for optimum taste and moistness. Pls let all cakes sit for one hour before consuming.
Pictures :
Chic cakes owns pictures of the cakes that are made and reserves the rights to use it for promotions and any other circumstances if deemed necessary. Its against policy to provide pictures before pickup.