Terms & Conditions


 

 

Order time:

Online orders require 7 days notice. Delivery is available in Melbourne through courier service. You will be notified of the cake dispatch. Delivery fees are calculated based on distance and we hold no liability whatsoever 

CAKE CARE

Follow these instructions to ensure your cake is served beautifully & taste delicious.

Pick-up: Make sure you have enough room in your car for the size cake you are purchasing. Larger specialty cakes do not come with a box.  ​If you do not have a clean level space, please bring someone to hold the cake.
 

Transporting Your Cake: Make sure to keep the cake is level when you carry it / transport it (avoid putting it on a slanted car seat). Don’t squeeze the sides of the box because the frosting may stick to the box. When carrying or transporting your cake, please place both hands underneath the cake to support the cake and the board. If you will be traveling with your cake after you take it home, we recommend keeping it refrigerated so the cake will be nice and firm for travel and of course, drive carefully and avoid slamming your brakes or turning sharply.
 

Cutting Your Cake: Run knife between cake bottom and cake board. Use a long knife to cut slices, cleaning blade with damp towel between cuts if possible. Do not cut yourself. Watch for and remove all dowels, sugar flowers, sugar characters and support material before serving.
 

Cake Storage: The cake should be refrigerated up to 1-3 hours before serving. Remove cake from refrigerator and let sit at room temperature to develop best flavor and texture. Tiered cakes take longer to warm up, so let sit at least 2 hours before serving. Store leftover cake in refrigerator.  (Red Velvet, Carrot, Fruit and cakes with Cream Cheese Frosting should stay refrigerated up to 30 minutes to 1 hour before serving)  Never freeze a fondant cake.  
 

Cake Display: Keep the cake out of the sun and away from a heat.  If a cake gets warm it will begin to loose shape. Buttercream cakes may melt or the buttercream may sweat. Water and Sugar do not mix, if fondant gets wet it will leave dimples.  Make sure your cake stand and table are stable if bumped.  
 

Sugar Flowers, Figurines and many sugar decorations are very delicate, don’t touch them if possible.
 

​Once the cake is delivered or picked up, all responsibility belongs to the client.
 

* Buttercream Wedding Cakes - At your own risk.

Images:

Edible images are $25. If you require edible image pls specify as we do not own an edible printer and get it printed from another business. 

 

pls note I do no replicate cakes not even my own. There are changes made according to size and what looks best in the circumstances. 

Dates:

Orders can be booked up to 3 months in advance. An order is not considered booked without a 50% deposit and is available for others to make a booking. Chic cakes reserves the right to change availability without notice.

Cancellations:

Cancellations: must be made 2 weeks before due date unless settled otherwise. Chic cakes doesn’t issue refunds for change of mind. Refunds are only guaranteed if the cake is brought back in the condition it was handed over in. Refunds requests are assessed individually and decision taken keeping in mind the circumstances. Deposits are non refundable. In case of providing a refund the decision is upto to Chic Cakes to assess the grounds on which the refund is requested. 

Allergy advice: 

Although we bake nut free and gluten free cakes chic cakes doesn’t have a nut and gluten free kitchen. If you are severely allergic to a product please advise us so we may take extra care but we cannot guarantee absolute nut and gluten free products.

Pick up:

Pick up will be arranged few days before the due date.  The cake will be taken out of the refrigerator according to pick up time. Please arrive on time as we cannot wait for long periods of time for the cake to be picked up.  If for any reason you cannot arrive on time please call and reschedule. Chic cakes isn’t responsible for any damage caused due to late pick up or transporting the cake.

Alterations :

Changes are welcome and can be no later than 14 days  before due date so we can organize the products needed for your particular cake. Some factors like weather, availability of certain products required for the cake, and technical changes are required to be taken. This will be done at discretion by Chic cakes. Buttercream and fondant are 2 different mediums of icing. Buttercream has a yellowish tint to it. If you are altering the design from fondant to buttercream and white looking cake isn’t to be expected.

Storage: 

Buttercream cakes are to be refrigerated  and taken out 30 mins before serving. Fondant cakes are never kept in the fridge as they start sweating. They should be stored in a cool dark place.

Disclaimer :

If you have provided us with a picture that you want replicated please expect some differences as the look might vary from baker to baker. Rest assured we put lot of effort and time into producing a good quality cake.

All cakes are refrigerated prior to pick up. Cakes need to sit outside of the refrigerator for one hour before cutting and consuming for optimum taste and moistness. Pls let all cakes sit for one hour before consuming. 

Pictures :

Chic cakes owns pictures of the cakes that are made and reserves the rights to use it for promotions and any other circumstances if deemed necessary. Its against policy to provide pictures before pickup.